Frequently Asked Questions

Booking a tour is easy! You can browse our tours online, select your preferred package, and complete the booking process through our secure checkout. Alternatively, you can contact us directly via phone or email, and our travel consultants will assist you with your booking. A deposit of 30% is required to confirm your reservation, with the balance due 30 days before departure.

We accept multiple payment methods including M-Pesa, credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. All payments are processed securely through our payment partners. For your convenience, we also offer installment payment plans for select tours.

Yes, cancellations and modifications are possible. Cancellation fees apply based on how far in advance you cancel. Cancellations made 60+ days before departure receive a full refund minus a 10% processing fee. Cancellations made 30-59 days before departure receive a 50% refund. Cancellations made less than 30 days before departure are non-refundable. We recommend purchasing travel insurance to protect your investment.

The best time for wildlife viewing in East Africa is during the dry season from June to October and December to February. This is when animals gather around water sources and vegetation is sparse, making them easier to spot. The Great Migration in Maasai Mara typically peaks between July and October. However, each season offers unique experiences – the green season (March-May) offers lush landscapes, fewer tourists, and lower prices.

Most international visitors require a visa to enter East African countries. Kenya offers an e-visa system that can be applied for online before travel. Tanzania, Uganda, and Rwanda also offer e-visas or visas on arrival for many nationalities. Some countries have tourist e-visas allowing multiple entries across East Africa. We recommend checking the specific requirements for your nationality and destination at least 4 weeks before travel.

Essential safari packing includes: neutral-colored clothing (khaki, olive, beige – avoid white and bright colors), layers for varying temperatures, a warm jacket for early morning game drives, comfortable walking shoes, sun hat, sunglasses, sunscreen, insect repellent, binoculars, camera with extra batteries, and any personal medications. Don't forget a power bank and adapters for charging devices.

Absolutely! We specialize in creating customized itineraries tailored to your preferences, budget, and timeline. Whether you want to extend your stay, add specific activities, combine multiple destinations, or create a private tour for your group, our travel consultants will work with you to design your dream East Africa adventure. Contact us to start planning your personalized itinerary.

Yes, East Africa is generally safe for tourists. The main tourist destinations – Nairobi, Maasai Mara, Zanzibar, Serengeti, Kilimanjaro, and national parks – are well-protected and frequented by international visitors. We prioritize your safety by working with experienced guides, using reliable vehicles with safety features, staying updated on travel advisories, and providing 24/7 support during your tour. We strongly recommend purchasing comprehensive travel insurance for peace of mind.

While we don't directly sell travel insurance, we strongly recommend that all travelers purchase comprehensive travel insurance before their trip. This should cover medical expenses, trip cancellation or interruption, lost luggage, and emergency evacuation. We can provide recommendations for reputable insurance providers. Please contact us for more information.

We offer a range of accommodation options to suit different budgets and preferences. Options include luxury lodges, tented camps, eco-lodges, mid-range hotels, and budget-friendly guesthouses. All accommodations are carefully vetted for comfort, safety, and service quality. Specific accommodation details are provided on each tour package page, and we're happy to recommend options based on your preferences.

Yes! We offer discounts for children (under 12 years old) on most tours and packages. Group bookings of 6 or more travelers also qualify for special group rates. Additionally, we offer seasonal promotions and early bird discounts. Contact our team for specific pricing and to discuss your group requirements.