Privacy Policy

1. Information We Collect

At Zanzi Scenic Gateways, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Book a tour or make a reservation
• Create an account on our website
• Contact us via email, phone, or contact forms
• Subscribe to our newsletter
• Submit a testimonial or review

This information may include: name, email address, phone number, postal address, passport details, dietary restrictions, health information relevant to your travel, and payment information.

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information such as your IP address, browser type, device information, pages visited, time and date of access, and referring URL.

2. How We Use Your Information

We use your information for the following purposes:

• Process and manage your bookings and payments
• Communicate with you about your reservations and travel plans
• Send important updates, confirmations, and pre-departure information
• Respond to your inquiries and provide customer support
• Improve our website, services, and user experience
• Send promotional materials and newsletters (with your consent)
• Comply with legal obligations

3. Sharing Your Information

We may share your information with:

• Service Providers: Hotels, transport companies, guides, and other partners necessary to fulfill your travel arrangements
• Payment Processors: To securely process your payments
• Legal Authorities: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes SSL encryption for data transmission, secure servers, and restricted access to personal data.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect some website functionality.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and obtain a copy of your data
• Correct inaccurate or incomplete information
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications
• Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete it promptly.

9. International Data Transfers

As a travel company operating internationally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.

10. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal, accounting, or reporting requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Zanzi Scenic Gateways
Nairobi, Kenya — East Africa
Email: privacy@zanziscenicgateways.com
Phone: +254 708 828 757