Privacy Policy
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Last Updated: January 1, 2025
Zanzi Scenic Gateaways ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or book a tour with us.
We collect personal information you provide directly to us, including your name, email address, phone number, postal address, passport details (where required for tour arrangements), and payment information. We also collect information automatically when you use our website, such as IP addresses, browser type, pages visited, and time spent on pages.
We use the information we collect to process and manage your tour bookings, communicate with you about your reservations and our services, send you updates and travel tips (with your consent), improve our website and services, comply with legal obligations, and prevent fraud and ensure platform security.
We do not sell your personal data to third parties. We may share your information with trusted service providers who assist in delivering your travel experience — including lodges, airlines, ground handlers, and payment processors. These parties are contractually obligated to protect your data and use it only for specified purposes.
All payment transactions are processed through secure, encrypted payment gateways. We do not store your full card details on our servers. M-Pesa transactions are processed through Safaricom's secure STK Push infrastructure.
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You may disable cookies through your browser settings, though this may affect certain website features.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal requirements, and resolve disputes. Booking records are typically retained for a minimum of 7 years for accounting and legal compliance.
You have the right to access, correct, or delete your personal data. You may also object to or restrict certain processing of your data. To exercise any of these rights, please contact us using the details below. We will respond within 30 days.
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children without verifiable parental consent. Family tour bookings must be made by a responsible adult.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies before providing personal information.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or contacting you directly. Your continued use of our services after any changes constitutes acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: